Frequently Asked Questions

1. Are the products always fresh?
   Yes, every day we produce all products freshly in our own bakery. We pack them in a paper bag and deliver perfectly fresh products to your house.
2. What is the delivery time during the week and at weekends for the daily delivery areas?
   During the week the delivery time into our daily delivery areas will be till 7am. At weekends we deliver into these areas till 8 am.
3. What is the delivery time at bank holidays?
   The below listed days are regarded as bank holidays. The delivery time for the daily delivery areas will be the same as at weekends till 8 am.
   - Spring Festival
   - May Holiday
   - October Holidays
4. To which areas in Shanghai do you deliver?
   Please see our Delivery Page with details.
5. Where are the deliveries placed?
   The deliveries will be placed in front of your house door. If you have a special requirement like placing the delivery behind the letterbox or into a special bag, please let us know. We are happy to follow your wishes.
6. Do you ring the doorbell?
   No, we place the delivery silently in front of your house door or a place according to your requirement.
   Only if you ask us to ring the doorbell, or for payment reasons we will do so.
7. What payment methods do you offer?
   1. You can pay into your personal Abendbrot credit account at our shop- office.
   2. You can pay at the first delivery into your personal Abendbrot credit account, plus at later deliveries whenever necessary to fill up your personal credit account.
   With each delivery you get a delivery note with an update of your personal credit account.
   3. You can pay cash with each delivery.
8. How can I order?
   You can order here at our web page - this is the easiest way.
   Furthermore:
   by phone: (021) 69233666
   by fax: (021)69233277
   by mobile message: 13661634701
   by e-mail: shop@abendbrot.com.cn (please use a subject otherwise your order may end up in the Spam folder)
9. How shortly before delivery may I place my order?
   For the next morning delivery we need to receive the orders latest till 5 pm (after 5 pm the web page will only allow to order for the day after tomorrow).
10. Until when can I change my order?
    Orders can be changed as often as you like until 5 pm the day before the delivery day. Later changes can only come into effect for the day after tomorrow.
11. What arrangements are possible for the time I am at holidays?
    Please change your orders to "0" for your holiday period.
12. What are your office hours?
    Our office hours are:
    7 days, 8 am - 6 pm